It is currently Mon Feb 19, 2018 12:11 pm Advanced search

AHP Everlast customer lack of support

A dedicated area for reviews, thoughts, and feedback on shop/welding products

Re: AHP Everlast customer lack of support

Postby Texas Grey » Thu Jan 11, 2018 10:39 pm

I ordered the same machine on Jan 3rd through Amazon (AHP Distributor) at the same price. Received an email on Jan 9th that the welder has shipped.

Amazon original advised a mid February receipt date but I've seen these dates vary quite often. One can't tell if it just shipped from California or China. But I did just notice Home Depots price just increased.
Texas Grey
New Member
 
Posts: 2
Joined: Thu Jan 11, 2018 10:29 pm

Re: AHP Everlast customer lack of support

Postby ljdm1956 » Fri Jan 12, 2018 12:45 pm

Amazon price also went up, 30.00. Mine was ordered 1/9, should have it by 1/17, shipping from California to NY. The original Feb date was issued to avoid Amazon charging AHP a penalty if the shipment was late. Not sure if its a good or bad thing, using the UPS tracking number allows me to follow shipping progress, but then its just makes you more anxious knowing day by day where it is until it gets here!
Lincoln Weld-Pak 180
Lincoln spool gun
Everlast PowerUltra 205p
AHP AlphaTig 200X
Been there, done that!
ljdm1956
Active Member
 
Posts: 47
Joined: Wed Mar 19, 2014 6:29 pm
Location: East Durham, NY

Re: AHP Everlast customer lack of support

Postby Texas Grey » Fri Jan 12, 2018 10:01 pm

ljdm1956 wrote:Amazon price also went up, 30.00. Mine was ordered 1/9, should have it by 1/17, shipping from California to NY. The original Feb date was issued to avoid Amazon charging AHP a penalty if the shipment was late. Not sure if its a good or bad thing, using the UPS tracking number allows me to follow shipping progress, but then its just makes you more anxious knowing day by day where it is until it gets here!




That's good info to know regarding AHP's extended shipping date to avoid penalties. I just checked mine for the first time (on your advise) and seems it will be here Monday. :D

Although it's forecast to be in the 20's here Monday in west Texas, you'll find me in the shop in camouflage coveralls on Tuesday.
Texas Grey
New Member
 
Posts: 2
Joined: Thu Jan 11, 2018 10:29 pm

Re: AHP Everlast customer lack of support

Postby ljdm1956 » Fri Jan 12, 2018 10:13 pm

Texas Grey wrote:
ljdm1956 wrote:Amazon price also went up, 30.00. Mine was ordered 1/9, should have it by 1/17, shipping from California to NY. The original Feb date was issued to avoid Amazon charging AHP a penalty if the shipment was late. Not sure if its a good or bad thing, using the UPS tracking number allows me to follow shipping progress, but then its just makes you more anxious knowing day by day where it is until it gets here!




That's good info to know regarding AHP's extended shipping date to avoid penalties. I just checked mine for the first time (on your advise) and seems it will be here Monday. :D

Although it's forecast to be in the 20's here Monday in west Texas, you'll find me in the shop in camouflage coveralls on Tuesday.

Dont feel bad for you, here in upstate NY, when I get mine Wed, forecast is low 20's also! Now that you tracked the shipment, you'll be watching out the window every 5 mins for the UPS man!
Lincoln Weld-Pak 180
Lincoln spool gun
Everlast PowerUltra 205p
AHP AlphaTig 200X
Been there, done that!
ljdm1956
Active Member
 
Posts: 47
Joined: Wed Mar 19, 2014 6:29 pm
Location: East Durham, NY

Re: AHP Everlast customer lack of support

Postby ljdm1956 » Wed Jan 17, 2018 1:32 pm

Whoopee! It's here. But so is a snow storm. Top it all off, my mother is having hip surgery today, 84yrs old, high risk. Damn, when it rains, it pours. Or in my case, snows!
Lincoln Weld-Pak 180
Lincoln spool gun
Everlast PowerUltra 205p
AHP AlphaTig 200X
Been there, done that!
ljdm1956
Active Member
 
Posts: 47
Joined: Wed Mar 19, 2014 6:29 pm
Location: East Durham, NY

Re: AHP Everlast customer lack of support

Postby aland » Wed Jan 17, 2018 3:13 pm

ljdm1956 wrote:Whoopee! It's here. But so is a snow storm. Top it all off, my mother is having hip surgery today, 84yrs old, high risk. Damn, when it rains, it pours. Or in my case, snows!


Hope it goes well for her. My MIL and FIL were both in the hospital at the same time, my wife and daughter flew back to see them, both were in different hospitals...luckily both are at home in stable condition now. My MIL had a full cast last year as she fell in the bath and hurt her hip...

My thoughts are with your Mom today, may she heal quickly (tough as we get older).

Congrats on your welder! You will have many hours with it, but get the commotion out of the way first with your Mom so you can focus on it.

Alan
aland
Guide
 
Posts: 148
Joined: Thu Dec 28, 2017 11:10 pm

Re: AHP Everlast customer lack of support

Postby ljdm1956 » Thu Jan 18, 2018 9:35 pm

wp17 torch.jpg
wp17 torch.jpg (71.43 KiB) Viewed 188 times
aland wrote:
ljdm1956 wrote:Whoopee! It's here. But so is a snow storm. Top it all off, my mother is having hip surgery today, 84yrs old, high risk. Damn, when it rains, it pours. Or in my case, snows!


Hope it goes well for her. My MIL and FIL were both in the hospital at the same time, my wife and daughter flew back to see them, both were in different hospitals...luckily both are at home in stable condition now. My MIL had a full cast last year as she fell in the bath and hurt her hip...

My thoughts are with your Mom today, may she heal quickly (tough as we get older).

Congrats on your welder! You will have many hours with it, but get the commotion out of the way first with your Mom so you can focus on it.

Alan

Thanks for your thoughts! Surgery went well, longer than planned, but came out of it. Oh well, between the weather and family, plans always get delayed, probably wont get to pay with the welder until the weekend. So far, went through the accessories, stinger ground lead, flowmeter/gauge assembly, consumables, all good, actually very heavy duty cables, wp17 flex head, flex cable torch, pleasant surprise.
Lincoln Weld-Pak 180
Lincoln spool gun
Everlast PowerUltra 205p
AHP AlphaTig 200X
Been there, done that!
ljdm1956
Active Member
 
Posts: 47
Joined: Wed Mar 19, 2014 6:29 pm
Location: East Durham, NY

Re: AHP Everlast customer lack of support

Postby aland » Sat Jan 20, 2018 2:52 pm

ljdm1956 wrote:Thanks for your thoughts! Surgery went well, longer than planned, but came out of it. Oh well, between the weather and family, plans always get delayed, probably wont get to pay with the welder until the weekend. So far, went through the accessories, stinger ground lead, flowmeter/gauge assembly, consumables, all good, actually very heavy duty cables, wp17 flex head, flex cable torch, pleasant surprise.


That's good news, and surgery does often take longer than expected, but having a good piece of mind for your Mom will go a long way to help you get your mind on your welding now. Let's hope she mends up quickly!

I think your accessories and consumables are probably similar to mine, I have an Everlast unit. I would have rather had the 17 torch, mine came with a 26 which had the switch wire tied to the torch. I am using it for the time being, and got a pedal, my unit didn't come with the pedal so I got the Nova.

My plan is to eventually upgrade my torch and get a CK17, which I will use primarily with the pedal. I want to keep the 26 to use with the switch for tack welding and other 200 amp work, since the 17 is only able to handle 150 amps. Truth be told, there is very little that 150 amps will not do for me, but just in case, I'll have the extra 50 amps on the 26 if needed.

The grounding clamp is ok, but I will eventually replace it with a tweko, and will most likely upgrade the electrode holder. The point is that the accessories are usable, but I will be upgrading most of it eventually. In the meantime I have what I need to keep practicing.

Really glad to hear you got your Mom is doing good, and that you got your welder, things are falling into place for you! :)

Alan
aland
Guide
 
Posts: 148
Joined: Thu Dec 28, 2017 11:10 pm

Re: AHP Everlast customer lack of support

Postby JagMods-Guy » Sat Feb 03, 2018 5:02 am

I have an AHP Alpha TIG 200x (2017 model). First off, I'm new to welding, and the Alpha TIG is the only welder I've ever used. so I don't have much to compare it to. Actually I don't have anything to compare it to. That being said, I've had some issues with the HF start. It didn't always start, unless I would touch the tungsten to where I wanted to start then press the foot pedal. I sent an email off to AHP, and they called me the next day. We walked through some settings, spent about 2 hours on the phone. The net result was I didn't have a solid connection between the clamp, and the work.

My welding bench is an Eastwood folding welding table. and I have an 1/4" piece of aluminum plate that I work off of. While I was doing beads on plate practicing, my table got a bit hot and warped so the aluminum plate was a bit wobbly. Once I put the clamp on the aluminum HF start worked very well. Problem solved with the help of AHP. I also had an issue with shielding gas, I'm was using the flex head #17 torch that came with the unit, #7 stubby gas lens running 12cfh and I wasn't getting a good shielding. I could hear the gas, but still had welds that looked like a war zone. I fired off an email to AHP with pictures of my battle zone looking welds, they called the next morning. They suggested running about 20cfh, Problem solved. Frankly I still think that 20CFH is a bit high, but it works.

I am new to welding, but not new to customer support. I make a living providing customer support. I haven't had any issues with customer support, they were quick to get back to me, and had a resolution to the issue at hand. Even though, apparently I was the problem.

The machine? Kinda, maybe, I'm not really sure.
There are things about the machine that I'm not thrilled with about the AHP Alpha TIG,
1. the plastic cover broke within a couple of weeks - I knew that the cover would be an issue, so I handled it with care, but it still broke.

2. I don't like how hot the torch gets. I was welding my welding table, 5/16 plate to 1/8 angle (the legs), and the torch got so hot I had to stop welding. I still think there's something wrong with the torch or collet. I'm pretty sure I cooked all of my collets. If that's possible.

3. I don't think the digital read out and the actual amps match. I was welding a piece of 20guage hot rolled sheet metal set at 47amps, butt weld with a perfect fit up. I was tacking it into place for a filler(less) weld, and I key holed the tack. Pissed me off! it was on a Jag. I ended up with a booger weld, and a lot of filing and grinding the weld down, Sorry side tracked.

My point is, I've had good luck with AHP support via email. they usually responded with in 12 hours. Oh, and I always get a delivery and read receipt when I shoot off an email to AHP. when I've called, they usually have some one there to pick up the phone and answer the question.

For whatever its worth,
Thanx
Mark
JagMods-Guy
New Member
 
Posts: 1
Joined: Tue Aug 15, 2017 1:20 pm
Location: Olympia, WA

Re: AHP Everlast customer lack of support

Postby ljdm1956 » Sat Feb 03, 2018 6:09 pm

JagMods-Guy wrote:I have an AHP Alpha TIG 200x (2017 model). First off, I'm new to welding, and the Alpha TIG is the only welder I've ever used. so I don't have much to compare it to. Actually I don't have anything to compare it to. That being said, I've had some issues with the HF start. It didn't always start, unless I would touch the tungsten to where I wanted to start then press the foot pedal. I sent an email off to AHP, and they called me the next day. We walked through some settings, spent about 2 hours on the phone. The net result was I didn't have a solid connection between the clamp, and the work.

At least it was operator error

My welding bench is an Eastwood folding welding table. and I have an 1/4" piece of aluminum plate that I work off of. While I was doing beads on plate practicing, my table got a bit hot and warped so the aluminum plate was a bit wobbly. Once I put the clamp on the aluminum HF start worked very well. Problem solved with the help of AHP. I also had an issue with shielding gas, I'm was using the flex head #17 torch that came with the unit, #7 stubby gas lens running 12cfh and I wasn't getting a good shielding. I could hear the gas, but still had welds that looked like a war zone. I fired off an email to AHP with pictures of my battle zone looking welds, they called the next morning. They suggested running about 20cfh, Problem solved. Frankly I still think that 20CFH is a bit high, but it works.

Not the highest quality flowmeter, so that could explain the difference in CFH

I am new to welding, but not new to customer support. I make a living providing customer support. I haven't had any issues with customer support, they were quick to get back to me, and had a resolution to the issue at hand. Even though, apparently I was the problem.

The machine? Kinda, maybe, I'm not really sure.
There are things about the machine that I'm not thrilled with about the AHP Alpha TIG,
1. the plastic cover broke within a couple of weeks - I knew that the cover would be an issue, so I handled it with care, but it still broke.

My plastic cover arrived scratched with a small crack, so I called them, and am getting a new one(under 30 day warranty, along with a new torch hose(it had fray marks, slight kink spot)

2. I don't like how hot the torch gets. I was welding my welding table, 5/16 plate to 1/8 angle (the legs), and the torch got so hot I had to stop welding. I still think there's something wrong with the torch or collet. I'm pretty sure I cooked all of my collets. If that's possible.

How many amps and how long were you welding to get it that hot?

3. I don't think the digital read out and the actual amps match. I was welding a piece of 20guage hot rolled sheet metal set at 47amps, butt weld with a perfect fit up. I was tacking it into place for a filler(less) weld, and I key holed the tack. Pissed me off! it was on a Jag. I ended up with a booger weld, and a lot of filing and grinding the weld down, Sorry side tracked.

I'll check with an ammeter, but mine seems to be accurate

My point is, I've had good luck with AHP support via email. they usually responded with in 12 hours. Oh, and I always get a delivery and read receipt when I shoot off an email to AHP. when I've called, they usually have some one there to pick up the phone and answer the question.

As of recent, I've had great response from AHP sales and tech support

For whatever its worth,
Thanx
Mark
Lincoln Weld-Pak 180
Lincoln spool gun
Everlast PowerUltra 205p
AHP AlphaTig 200X
Been there, done that!
ljdm1956
Active Member
 
Posts: 47
Joined: Wed Mar 19, 2014 6:29 pm
Location: East Durham, NY

Previous

Return to Product Reviews